Customer service

Over here at Darment, we take care of you and the cold. We provide first class refrigeration products for all your needs with a warm customer service. We remember our customers with affordable prices and offers. If you haven’t registered yet, it is easy to create a customer account. Please contact our customer service by phone or email if you have any questions. You can also use the contact form below.

Dimensioning and planning

We offer dimensioning and planning service according to need. Contact us, when you need professional dimensioning service.

Rental policy of refrigerant cylinders

Refrigerant tanks are the property of Darment. They can be used for 6 months without cost. Empty tanks will be billed 180 days after delivery, if they are not returned. However, if the container is returned to within 12 months from the date of delivery, we make a credit note, which can be freely used for any unpaid bill. After more than 24 months, we do not refund at all, in which case the cylinder is your property.

Read more about rental policy of refrigerant cylinders

Recycling service for recovered refrigerants

There is an environmentally friendly solution available for refrigerant disposal. The recovered refrigerant can be recycled if it is verified to be reclaimable. Reclaiming extends refrigerant’s life span and reduces waste. In that case, it can be used as a raw material and you can also receive a financial compensation. Darment has its own laboratory for required refrigerant analyses.

Three steps to take

 

  1. Use Darment Omeca 61 l refrigerant cylinder
    for the recovered refrigerant (max 40 kg/cylinder).
    Purchase recovery cylinders
  2. Attach a record with following information:
    – the ID of the refrigeration equipment and its owner
    – quantity and type of recovered refrigerant
    – name of the service company
    – refrigerant tank’s periodic inspection must be valid
  3. Send the refrigerant cylinders to Darment.
    – Darment Oy, Ruosilantie 18, 00390 Helsinki
    – The shipper pays for the freight
    Note! If the cylinder contains one
    or more CFC or HCFC refrigerants,
    it is not suitable for recycling.
    Do not send it to Darment, but
    directly to a waste disposal facility
    for processing.

Please note! For the time being, Darment can only
receive used refrigerants from mainland Finland.

If you need a quote or further instructions on how
to handle the recovered refrigerant,
please contact +358 20 558 8250
.

Pick-up Sales

You can also easily pick up refrigerants directly from our warehouse. Our pick-up sales serves you at our warehouse in Konala (Ruosilantie 18, Helsinki) every weekday from 7:30 am to 16 pm. We keep the coffee warm and ice creams cold for you! Ask gladly about corresponding products or dimensioning, we are here to help! Come and visit us.

Become a customer

Join our satisfied customers today and set up your account here. Please note, that in Finland you are required to give adequate Tukes refrigerant handling number as you register. Tukes number can be either yours or the company’s that is going to handle the refrigerants for you.

Contact us

Contacts

Olle Elo
Olle Elo
Technical Sales and Customer Service
Ellen Parviainen
Financial and Administration Manager
Eero Korhonen
Eero Korhonen
Chemist, Refrigerant Analysis
Margo Parts
Refrigerants Expert
Adrian Oliva
Refrigerants Handling
Tommi Hongisto
Marketing Manager
Wasim Khuzam
Commercial Photographer