Delivery terms

General info about deliveries:

  • We deliver domestic (in Finland) orders within 24 hours of ordering when the order is placed by 11:30 am.
  • Domestic (in Finland) orders over € 300 will be delivered at no extra cost.
  • For orders over € 10 000, you will receive a 10% discount on the total order.
  • The basic products are covered with 30-month quality guarantee; 18 months guarantee for maintenance items.

Kylmäaineet

1. DELIVERY TERMS

Our delivery terms are free in our stock in Helsinki with standard packaging. This delivery condition may be deviated from the seller’s and the customer’s agreement separately.

2. PRICE LISTS AND OFFERS

Our price list is valid without any obligation and our bids are valid for 30 days with interim orders. Refrigerant offers are valid for 10 days. The validity of our offer requires that no exceptional price changes (f.ex. exchange rates) will occur.

3. DELIVERY TIME

If the buyer wishes to postpone the delivery time later, the seller has the right to invoice the purchase price according to the seller’s and buyer’s agreement, original delivery time and payment terms. When the delivery time passes, the seller takes care of the storage of the equipment and the buyer is responsible for the storage costs caused by the shipped delivery time. Late cancellation will only apply if specifically agreed upon.

4. CARRIAGE

The buyer is responsible for the costs of transport and transport insurance, unless otherwise agreed. Contract of carriage on customer / order basis. Darment Transport Selection Criteria: Cost Effectiveness, Safety, Reliability and Price.

5. TERMS OF PAYMENT

Payment terms are 21 days net unless otherwise agreed.

6. RETURNS

Returns will only be accepted if agreed in advance between the seller and the buyer. To be eligible for a return, the goods must be unused and the sales package intact. If the return is not incurred as a result of the seller’s error, the buyer will be responsible for the return freight costs and the value of the product will be reduced by 20% . Returns are only accepted within 30 days of the date of purchase. Returns apply only to products that can be stored.

7. RULES FOR HANDLING REFRIGERANT BOTTLES AND DELIVERY TERMS

Refrigerant tanks are available in rental and purchasable bottles. Read the refrigerant bottle rules by the purchase type:

Refrigerant bottles rental policy

CO2 -tanks rental policy

Prepayment customers:

Terms of returning purchased bottles (property of a customer)

8. OTHER

In other respects, we comply with the General Terms of Delivery of the Technical Trade Union. (fi: Teknisen Kaupan Liiton yleiset toimitusehdot)